Privacy Policy

Mobility For All respects your privacy and is committed to protecting any personal information you provide. This Privacy Policy outlines the information we collect from you and how we utilize it. We retain the right to amend this Privacy Policy at our discretion and without prior notification.

Information We Collect

Mobility For All collects your personal information when you sign up to receive news and updates from us on our website, use the carshare service, or use the shuttle service. We collect only the information necessary to provide the services we offer.

To provide carshare service, we collect the following personally identifiable information (PII):

·      Contact information including name, phone number, and email address.

·      Demographic information including name, age, and address

·      Billing and payment information

·      Eligibility information including driver's license and Motor Vehicle Record (MVR) report. 

·      Low-income qualification document to determine low-income eligibility rates.

·      Carshare reservation data including trip dates and times, vehicle mileage, vehicle fuel level/state of charge, vehicle locations during trip, and other vehicle telematics information. Some vehicles may have dashcam recordings for insurance claims purposes.

To provide shuttle service, we collect the following personally identifiable information (PII):

·      Contact information including name, phone number, and email address.

·      Trip information including trip dates and times, pickup and dropoff locations, and saved locations on the application.

Reason for Collecting Personal Information

Mobility For All may use the information collected from you when you make a reservation, sign up for our news and updates, respond to a survey or marketing communication, or use certain other site features in the following ways: 

·      To determine service eligibility

·      To respond to customer service requests or inquiries

·      To periodically send updates, promotions, and/or surveys to improve our service

·      To comply with insurance requirements

Customer Consent

Customer consent is required for us to deliver the service we provide. We may provide your information to our insurer for insurance claim purposes and monthly vehicle utilization. Customer who wishes to use our service are required to acknowledge and sign our Terms & Conditions.

Security & Safeguards

We are committed to ensuring that your information is secure and confidential. We ensure that our employees and contractors sign confidentiality agreements and are responsible for maintaining the confidentiality of all your personal information and adhering to Mobility For All’s Privacy Policy.

When we transmit highly confidential information (such as payment information), we use a secure payment gateway to protect your information. We use Stripe to handle all credit card transactions, which is PCI compliant (Stripe Privacy Policy).

CAN-SPAM Act

We collect your email address to send information, respond to inquiries and other requests or questions, and send you newsletters or updates. If you would like to unsubscribe from future emails at any time, contact us at support@m4a.us or follow the instructions at the bottom of the email.

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Contacting Us

If you have feedback or questions about this privacy policy, please contact us at support@m4a.us.

Last Update on 2026-08-13